Installation problem

Installation problem

  
Hi!

I installed Agile Platform Community Edition, but at the end of the installation, the installer tells me that it could not install "Rich Widgets bootstrap component". When I go to Service Center, it tells me that my community license has been tampered with and is not valid. :( What can I do? The same error happens in 2 computers where I've tried to install.

Here's part of the installation log:

[26.09.2009 23:59:24] Creating Solution : Creating Solution 'CommunitySolution'.
[26.09.2009 23:59:24] Licensing Error : Cannot perform the operation. The license found is not valid for this server.
[26.09.2009 23:59:24] 1 errors ocurred.
[26.09.2009 23:59:24] Notify Action: Id[EAA082CF-671C-8147-9A58-4E4E4B03128D] Version[4.2.4.46] Action[Installation Failed] Details[Installed[Microsoft SQL Server Express 2005 SP2|Service Studio|Integration Studio|Platform Server] NotInstalled[Internet Information Services|Rich Widgets bootstrap component] Details[The Solution Rich Widgets bootstrap component installation failed with error code 11] page[]]
[26.09.2009 23:59:33] RebootFlag was set
[26.09.2009 23:59:33] The Installation Failed
Contents of the listbox:
Configuring Windows Event Log Service.
Installing Microsoft Internet Information Services.
Configuring Microsoft ASP.NET 2.0.
Using SQL Server instance '(local)\OUTSYSTEMS'.
Installing Microsoft SQL Server Express 2005 SP2.
Configuring Microsoft SQL Server.
Setting Microsoft SQL Server authentication to mixed mode.
Restarting Microsoft SQL Server service 'MSSQL$OUTSYSTEMS'.
Connecting to Microsoft SQL Server using Windows Authentication.
Creating Microsoft SQL Server temporary login 'outsystemsinstaller'.
Installing Service Studio 4.2.4.46.
Installing Integration Studio 4.2.4.46.
Installing Platform Server 4.2.4.46.
Cleaning up Internet Information Services (IIS) unused virtual directories.
Creating Agile Platform Service (OutSystems Log Service).
Creating Agile Platform Service (OutSystems Deployment Controller Service).
Creating Agile Platform Service (OutSystems Deployment Service).
Creating Agile Platform Service (OutSystems Scheduler Service).
Creating Agile Platform Service (OutSystems SMS Connector Service).
Configuring Platform Server 4.2.4.46.
Starting Database Server.
Creating ASP.NET Session State database as 'OSASPState'.
Creating Platform database 'outsystems'.
Connecting to Microsoft SQL Server using Windows Authentication.
Setting ownership of Platform and Session State databases to user 'sa'.
Removing Microsoft SQL Server temporary login 'outsystemsinstaller'.
Starting Agile Platform Services.
Starting Microsoft Internet Information Services (IIS).
Installing Service Center 4.2.4.46.
Installing Rich Widgets bootstrap component.
[26.09.2009 23:59:50] Notify Action: Id[EAA082CF-671C-8147-9A58-4E4E4B03128D] Version[4.2.4.46] Action[Feedback Submit] Details[Issue[126230] Details[The Solution Rich Widgets bootstrap component installation failed with error code 11] Silent[-silent communityinstaller@outsystems.com ]]
[26.09.2009 23:59:50] The Solution Rich Widgets bootstrap component installation failed with error code 11
[26.09.2009 23:59:50] Installation could not be completed!

Cheers,
Kai

Dear Kai,

 

 

First of all, welcome to OutSystems!

 

We're sorry about your installation problem. To better understand the issue you are experiencing, please run the installation of the Agile Platform again and, when it fails, press the "Help Me!" button and request help directly to our support team.

 

 

This help request from within the installer allows you to send us more log files which we need to troubleshoot the problem (the help request window that will appear has a checkbox to let you send / don't send such logs).

 

 

Thank you so much for your feedback and collaboration!