Issue with WMI in extension NetworkInformation

Issue with WMI in extension NetworkInformation

In this extension, when using WMI requests with only the PC name (e.g. hostname) it works without any problem.

However, when adding the domain (e.g. hostname.domain), the requests are not successful.

Any workaround for this issue?

Hi Filipe


You're refering to the NetworkInformation that belongs to the AssetManager solution, right?


Have you check that both the hostname and hostname.domain resolves to the same computer? You can check this using the ping command from a computer.


ping hostname






Miguel João

Hi Miguel,

It doesn't resolve to the same computer as I am not in the same domain as the computer I'm trying to query. However, when adding the .domain I can reach it since I am connected to that domain's VPN.