Guided Selling Web Application?

Guided Selling Web Application?

Hello everyone,

I would like to know if any of you has already developed or knows a good app for something like guided selling, or Recommender systems.

The idea is to provide services, and have a way to interactivily guide a shop attendant to help his customer.

Any ideas on this?

Best Regards,

Diogo C S Cordeiro
Hi Diogo,

I implemented something similar for a call center application.
Not for guided selling but to help the call center agent to properly categorize the type of issue the customer was talking about.
Here is the basic concept: BackOffice
1) manage a list of keywords;
2) Associate the keywords with the categorization sets (e.g. Issue Type, Issue Category, Issue Location, etc) Service
3) Engine parses the submited text ,checks for keywords and suggests catagorization sets, based on the keywords.
Of course there where a couple more business rules and some catchy details but surely not rocket science - might be a valid approach to you what you want to do.