Reset users authentication


I set up an AD authentication following this article: Configure Active Directory Authentication

After that, I can't access to my Users app anymore. It's maybe I made some mistakes in the configure.

I found out this Reset Users authentication preferences might solve the problem.

But stuck in step 2~3, I can't find anything like "User eSpace" or "tab Tenants" in my Service Center.

Thanks in advance

Version 11.7.3


In service center goto Factory then Modules or Espaces (depending of your platform version) then search for users.

Click on the users espace/module them you see the tenants tab.


I have reset the configure successfully following your guidance.