service studio is not launching

when i open the service studio it doesnt launch

it gives not responding in the task manager then it automatically closed.

i have 4.8 .NET version 

i have enough ram and storage

it was working fine before that happend

Hello Muhamed,

Do you tried reinstall the service studio ?

Regards.

Hey Muhamed,

I agree with Agno, please try reinstalling.  If that does not work, maybe there are some clues in the Service Studio logs?  These are located in

C:\Program Files\OutSystems\Development Environment 11.0\Service Studio

You could try posting the more recent logs from the general log file.  You can also try opening a support ticket with OutSystems.

Agno Silveira wrote:

Hello Muhamed,

Do you tried reinstall the service studio ?

Regards.

Sure i did ,the same problem occurs


Craig St.Jean wrote:

Hey Muhamed,

I agree with Agno, please try reinstalling.  If that does not work, maybe there are some clues in the Service Studio logs?  These are located in

C:\Program Files\OutSystems\Development Environment 11.0\Service Studio

You could try posting the more recent logs from the general log file.  You can also try opening a support ticket with OutSystems.

here are thr ngen.log file content


To learn about increasing the verbosity of the NGen log files please see http://go.microsoft.com/fwlink/?linkid=210113
03/19/2020 16:20:06.749 [9768]: Command line: ngen queue pause
03/19/2020 16:20:06.811 [9768]: ngen returning 0x00000000
03/19/2020 16:20:06.854 [1280]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.Presenter.dll
03/19/2020 16:20:06.884 [1280]: ngen returning 0x00000000
03/19/2020 16:20:06.922 [16328]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.View.dll
03/19/2020 16:20:06.945 [16328]: ngen returning 0x00000000
03/19/2020 16:20:06.984 [14136]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.Framework.dll
03/19/2020 16:20:07.014 [14136]: ngen returning 0x00000000
03/19/2020 16:20:07.047 [7552]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.ServerCommunications.dll
03/19/2020 16:20:07.067 [7552]: ngen returning 0x00000000
03/19/2020 16:20:07.098 [14784]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.Telemetry.dll
03/19/2020 16:20:07.119 [14784]: ngen returning 0x00000000
03/19/2020 16:20:07.157 [11812]: Command line: ngen install /NoDependencies /queue:1 OutSystems.Common.dll
03/19/2020 16:20:07.180 [11812]: ngen returning 0x00000000
03/19/2020 16:20:07.220 [1544]: Command line: ngen install /NoDependencies /queue:1 OutSystems.CodeGeneration.dll
03/19/2020 16:20:07.242 [1544]: ngen returning 0x00000000
03/19/2020 16:20:07.281 [15156]: Command line: ngen install /NoDependencies /queue:1 OutSystems.ViewFramework.dll
03/19/2020 16:20:07.282 [15156]: Error: The specified file or directory "OutSystems.ViewFramework.dll" is invalid.
03/19/2020 16:20:07.285 [15156]: ngen returning 0xffffffff
03/19/2020 16:20:07.325 [11408]: Command line: ngen install /NoDependencies /queue:1 OutSystems.Communication.dll
03/19/2020 16:20:07.347 [11408]: ngen returning 0x00000000
03/19/2020 16:20:07.386 [11680]: Command line: ngen install /NoDependencies /queue:1 OutSystems.Pipeline.dll
03/19/2020 16:20:07.415 [11680]: ngen returning 0x00000000
03/19/2020 16:20:07.455 [15472]: Command line: ngen install /NoDependencies /queue:1 OutSystems.RuntimeCommon.dll
03/19/2020 16:20:07.478 [15472]: ngen returning 0x00000000
03/19/2020 16:20:07.517 [8808]: Command line: ngen install /NoDependencies /queue:1 OutSystems.Telemetry.dll
03/19/2020 16:20:07.541 [8808]: ngen returning 0x00000000
03/19/2020 16:20:07.580 [11164]: Command line: ngen install /NoDependencies /queue:1 OutSystems.Model.V1.dll
03/19/2020 16:20:07.603 [11164]: ngen returning 0x00000000
03/19/2020 16:20:07.642 [8244]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.BuiltInBehaviors.dll
03/19/2020 16:20:07.666 [8244]: ngen returning 0x00000000
03/19/2020 16:20:07.706 [9792]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.ExpressionParser.dll
03/19/2020 16:20:07.729 [9792]: ngen returning 0x00000000
03/19/2020 16:20:07.770 [15316]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.UserSettings.dll
03/19/2020 16:20:07.792 [15316]: ngen returning 0x00000000
03/19/2020 16:20:07.833 [15348]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.ViewImplementation.Framework.dll
03/19/2020 16:20:07.858 [15348]: ngen returning 0x00000000
03/19/2020 16:20:07.901 [7380]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.WPFExtensions.dll
03/19/2020 16:20:07.923 [7380]: ngen returning 0x00000000
03/19/2020 16:20:07.964 [7104]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.ViewImplementation.dll
03/19/2020 16:20:07.986 [7104]: ngen returning 0x00000000
03/19/2020 16:20:08.029 [1848]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.ViewImplementation.ContentEditor.dll
03/19/2020 16:20:08.052 [1848]: ngen returning 0x00000000
03/19/2020 16:20:08.092 [6712]: Command line: ngen install /NoDependencies /queue:1 ServiceStudio.ViewImplementation.FlowEditor.dll
03/19/2020 16:20:08.114 [6712]: ngen returning 0x00000000
03/19/2020 16:20:08.155 [2376]: Command line: ngen install /NoDependencies /queue:1 ICSharpCode.SharpZipLib.dll
03/19/2020 16:20:08.177 [2376]: ngen returning 0x00000000
03/19/2020 16:20:08.216 [4832]: Command line: ngen install /NoDependencies /queue:1 Noemax.FastInfoset.Net4.dll
03/19/2020 16:20:08.239 [4832]: ngen returning 0x00000000
03/19/2020 16:20:08.279 [3928]: Command line: ngen install /NoDependencies /queue:1 ActiproSoftware.Editors.Wpf.dll
03/19/2020 16:20:08.301 [3928]: ngen returning 0x00000000
03/19/2020 16:20:08.341 [13472]: Command line: ngen install /NoDependencies /queue:1 ActiproSoftware.Shared.Wpf.dll
03/19/2020 16:20:08.366 [13472]: ngen returning 0x00000000
03/19/2020 16:20:08.409 [14208]: Command line: ngen install /NoDependencies /queue:1 ActiproSoftware.SyntaxEditor.Wpf.dll
03/19/2020 16:20:08.431 [14208]: ngen returning 0x00000000
03/19/2020 16:20:08.472 [15892]: Command line: ngen install /NoDependencies /queue:1 ActiproSoftware.Text.Wpf.dll
03/19/2020 16:20:08.494 [15892]: ngen returning 0x00000000
03/19/2020 16:20:08.535 [3864]: Command line: ngen install /NoDependencies /queue:1 WPFToolkit.dll
03/19/2020 16:20:08.558 [3864]: ngen returning 0x00000000
03/19/2020 16:20:08.599 [5588]: Command line: ngen install /NoDependencies /queue:1 GoldParser.dll
03/19/2020 16:20:08.621 [5588]: ngen returning 0x00000000
03/19/2020 16:20:08.662 [7304]: Command line: ngen install /NoDependencies /queue:1 GemBox.Spreadsheet.dll
03/19/2020 16:20:08.684 [7304]: ngen returning 0x00000000
03/19/2020 16:20:08.723 [9356]: Command line: ngen queue continue
03/19/2020 16:20:08.745 [9356]: ngen returning 0x00000000


I saw in the log OutSystems.ViewFramework.dll
03/19/2020 16:20:07.282 [15156]: Error: The specified file or directory "OutSystems.ViewFramework.dll" is invalid.

please do your investigation around this.


Regards,

-PJ-

Hi Muhamed,

Try delete this folder Outsystems, after deleted, open your service studio:

Maybe you need check this option (show hidden items):


Regards.

Hey guys. i´m new here. i´ve just installed my service studio but i got the same problema.
my service studio doesn´t launch.
i´ve followed the steps suggested here but still isn´t working.
the funny thing is that the  the Integration Studio opens without any issues.
i´ve installed the Service Studio 11.


can anyone help me please?


My first - and actually only - suggestion is that you look into the Event Viewer to see what caused the crash. You can also try the Beta version, but most likely the reason will be contained in the Event Viewer.

Hi Muhamed Akl and Gustavo Diniz,

Would you by any chance be running a 32-bit Windows? This was a useful post identifying the issue.

The latest version supporting 32-bit Windows is Development Environment 11.6.7, according to the System Requirements documentation.

Hope this helps.