Service Studio disconnects


maybe somebody has some insights.

Since recently we are working with OutSystems 11 (on premesis).

We have lifetime installed on another server. Using lifetime we've created our developer-users, which are synced to service center on development.

No we can login into ServiceStudio (!!!) using these users, to develop.

But now our users are disconnected from the dev-environment very often, while developing.

So they have to connect again before they can publish their changes.
Very annoying !

Is there any way to set this 'expiration-time' to survive any longer?
On OutSystems 10 we never had this problem......

Best regards,

Jeroen Vormer


Hello Jeroen,

I have not seen this problem with on-premise installations (or cloud), except for times that I'm on a VPN and the VPN disconnects.  Your issue might warrant a support ticket, if there are no obvious network issues that are causing it.

Hi Craig,

no VPN issue.

In the integration-log of service center I see several "Server_Identity.RequestAccessToken" request which are all OK, except from those which result in disconnection of serviceStudio.
The request is always the same, but those in error return "{"error":"invalid_grant","error_description":"Invalid username or password."}"

Note to this its used over a multi domain network with an AD forest trust. with a lifetime integration.... 

Hi, did you solve the problem? We are experiencing the same mistake.

No, we are still waiting for Outsystems to get backt us.. takes them weeks now :(

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