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Jeroen Vormer
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Service Studio disconnects
Question
Service Studio

@All,


maybe somebody has some insights.

Since recently we are working with OutSystems 11 (on premesis).

We have lifetime installed on another server. Using lifetime we've created our developer-users, which are synced to service center on development.

No we can login into ServiceStudio (!!!) using these users, to develop.

But now our users are disconnected from the dev-environment very often, while developing.

So they have to connect again before they can publish their changes.
Very annoying !

Is there any way to set this 'expiration-time' to survive any longer?
On OutSystems 10 we never had this problem......

Best regards,

Jeroen Vormer

1
0
on 2020-04-15
Craig St.Jean
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MVP

Hello Jeroen,

I have not seen this problem with on-premise installations (or cloud), except for times that I'm on a VPN and the VPN disconnects.  Your issue might warrant a support ticket, if there are no obvious network issues that are causing it.

0
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on 2020-04-15

Hi Craig,

no VPN issue.

In the integration-log of service center I see several "Server_Identity.RequestAccessToken" request which are all OK, except from those which result in disconnection of serviceStudio.
The request is always the same, but those in error return "{"error":"invalid_grant","error_description":"Invalid username or password."}"

1
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on 2020-04-15

Note to this its used over a multi domain network with an AD forest trust. with a lifetime integration.... 

0
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on 2020-07-21

Hi, did you solve the problem? We are experiencing the same mistake.

0
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on 2020-08-21

No, we are still waiting for Outsystems to get backt us.. takes them weeks now :(


0
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on 2020-08-24
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