Hi all,

I'm having trouble connecting to environments. When I access an enterprise cloud environment or my personal environment my connection times out and I get the error bellow:


Access to Lifetime and Service Center are also really slow for both enterprise and personal.

I'm pretty sure it has nothing to do with my internet connection since all my other applications seem just fine, and I haven't had any issues with slow connection while accessing web pages.
 
I'm using the service studio version 11.7.2 and the platform server version for the enterprise could server I'm accessing is the 11.8.0, whilst my personal is on the Version 11.7.3.

Thanks

Hi Constanca Branco,

You can get the Service Studio configurations setting under Edit > Preferences option

Increase the Timeout Duration and try it once.


1) Check the Firewall/Antivirus block list

2) Uninstall the Service studio tool

3) Install the Latest stable version of Service Studio tool

4) Restart the machine

5) Try to connect the environment using some other Machine

If none of the above mentioned steps resolve your problem, you can open a support case at https://www.outsystems.com/SupportPortal/CaseOpen/


Hope this helps you


Regards,

Benjith Sam

Hi

its most probably due to the slow internet connection. Once i faced the same problem connecting to outsystems server. Outsystem needs a smooth and fast internet connection.
and you can also check the proxy settings and turn the proxy server off. 

Let me know if it works.

Cheers