App is not able to update getting warning message in mobile for only one device?

Hi,

We have created new apk, its working fine but one device we are getting error after installing , We have tried installing and uninstalling the apk, build new apk, still same error.


Please find the logs below.


OSCache

Unable to switch to cache version dT5V0DJw1cDc8pGKKZ9BKw



eSpaceVer: Id=242, PubId=0, CompiledWith=11.7.2.5749
RequestUrl: https://??/module/moduleservices/log?clientTimeInMillis=1589437385903 (Method: POST)
AppDomain: /LM/W3SVC/1/ROOT/Module-198-132338199658232046
FilePath: D:\...\PS\running\SimplifyModule.2118075991\
ClientIp: 10.1.10.19
DeviceUUID: 8b35a3df772e3466
Locale: en-US
DateFormat: yyyy-MM-dd
PID: 6436 ('w3wp', Started='23-04-2020 06:20:39', Priv=1534Mb, Virt=2111736Mb)
TID: 92
Thread Name:
.NET: 4.0.30319.42000
DeviceModel: SM-M305F
DeviceUUID: 8b35a3df772e3466
OperatingSystem: Android 10
NativeShell: 8.2.7
AppVersionCode: 6
AppVersionName: 0.7
NetworkStatus: Online
NetworkType: WIFI
Cordova: 8.1.0
Client-Side Log


Regards,

Dileep

Dileep Verma wrote:

Hi,

We have created new apk, its working fine but one device we are getting error after installing , We have tried installing and uninstalling the apk, build new apk, still same error.


Please find the logs below.


OSCache

Unable to switch to cache version dT5V0DJw1cDc8pGKKZ9BKw



eSpaceVer: Id=242, PubId=0, CompiledWith=11.7.2.5749
RequestUrl: https://??/module/moduleservices/log?clientTimeInMillis=1589437385903 (Method: POST)
AppDomain: /LM/W3SVC/1/ROOT/Module-198-132338199658232046
FilePath: D:\...\PS\running\SimplifyModule.2118075991\
ClientIp: 10.1.10.19
DeviceUUID: 8b35a3df772e3466
Locale: en-US
DateFormat: yyyy-MM-dd
PID: 6436 ('w3wp', Started='23-04-2020 06:20:39', Priv=1534Mb, Virt=2111736Mb)
TID: 92
Thread Name:
.NET: 4.0.30319.42000
DeviceModel: SM-M305F
DeviceUUID: 8b35a3df772e3466
OperatingSystem: Android 10
NativeShell: 8.2.7
AppVersionCode: 6
AppVersionName: 0.7
NetworkStatus: Online
NetworkType: WIFI
Cordova: 8.1.0
Client-Side Log


Regards,

Dileep

Hello,

Please try to update all dependencies and use apk again , because same issue  i faced issue due to dependency, 

Regards


Tanvi hanbar wrote:

Dileep Verma wrote:

Hi,

We have created new apk, its working fine but one device we are getting error after installing , We have tried installing and uninstalling the apk, build new apk, still same error.


Please find the logs below.


OSCache

Unable to switch to cache version dT5V0DJw1cDc8pGKKZ9BKw



eSpaceVer: Id=242, PubId=0, CompiledWith=11.7.2.5749
RequestUrl: https://??/module/moduleservices/log?clientTimeInMillis=1589437385903 (Method: POST)
AppDomain: /LM/W3SVC/1/ROOT/Module-198-132338199658232046
FilePath: D:\...\PS\running\SimplifyModule.2118075991\
ClientIp: 10.1.10.19
DeviceUUID: 8b35a3df772e3466
Locale: en-US
DateFormat: yyyy-MM-dd
PID: 6436 ('w3wp', Started='23-04-2020 06:20:39', Priv=1534Mb, Virt=2111736Mb)
TID: 92
Thread Name:
.NET: 4.0.30319.42000
DeviceModel: SM-M305F
DeviceUUID: 8b35a3df772e3466
OperatingSystem: Android 10
NativeShell: 8.2.7
AppVersionCode: 6
AppVersionName: 0.7
NetworkStatus: Online
NetworkType: WIFI
Cordova: 8.1.0
Client-Side Log


Regards,

Dileep

Hello,

Please try to update all dependencies and use apk again , because same issue  i faced issue due to dependency, 

Regards


Hi Tanvi, we have created new apk with all dependency resolved, and uninstalled and installed again. the problem is only one device rest all devices its working fine with same apk.


Thanks

dileep