personal environment stopped for more than 3 days

Hi guys.  My personal environment is more than 3 days stopped for maintenance by outsystems, is this normal?

Hello Clayton.

It happens sometimes. With me it happened only twice since the start of the PE.

Open a ticket and it will be back in a few hours.

Yes, it happened to me again, but it was less than 24 hours. But this time I opened the call for more than 30 hours and got no answer and the environment is still stopped! I am worried.