Hi everyone,

After upgrading the Platform Server to version 11.9.1 the component stopped working. Here is the error I'm receiving:

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail
at ssUltimatePDF.RssExtensionUltimatePDF.MssPrintPDF(HeContext heContext, String inParamURL, IRecord inParamViewport, IRecord inParamPaper, String inParamSessionCookieDomain, Int32 inParamBrowserRevision, Byte[]& outParamPDF)
at ssUltimatePDF.Actions.ActionPrintToPDF_Advanced(HeContext heContext, String inParamURL, String inParamPaperSize, String inParamMarginSize, Byte[]& outParamPDF)"

I've seen this discussion but since I'm using a cloud environment I'm not able to access the temp files.

Any suggestions will be very helpful.