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Mails are not getting received on domains like gmail, yahoo and mail.ru
Question
Application Type
Service

Hi Team

I have a query that mails(like user activation mails) are being sent from outsystems(we can see in the email logs) but they are not getting received by users who belong to domains - yahoo, gmail and mail.ru. What can be the reason behind that?

Rank: #88

Hi Divya,

check if they are receiving mail in Junk box or spam folder. because some security reason mail goes to spam.


Regards

RS 

mvp_badge
MVP
Rank: #2

Hi Divya,

If mails are received on some domains, but not by others, most likely it's a spam detection issue, like Rahul already said. This can be caused because you send the mail through an untrusted or even blacklisted provider, or because your e-mail contains elements typically found in spam mail, like tracking pixels, an abundance of links, etc.