Joe Tan
Rank: #4583
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Unable to connect to environment after Platform Server Upgrade
Question
Service Studio
Service Studio Version
11.10.4 (Build 36716)
Platform Version
11.10.1 (Build 23852)

Hi,

I am currently unable to connect to the enterprise environment from my service studio 11 after platform server upgrade to 1. I am getting the error: There was an error connecting to <my environment name> - SendFailure. Attached is the screenshot of the error. I have a feeling it has got to do with https connection as secure connections is not set up in the environment security. 

Any ideas what is causing this issue and how to solve this issue.

Regards,

Joe

LoginToEnvError.PNG

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on 11th Jan
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Joe Tan
Rank: #4583
Solution

Hi, 

I managed to login to my enterprise environment via http connection and using the IP address instead of my hostname

Regards,

Joe

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13 days ago
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Daniël Kuhlmann
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Rank: #17

That sounds like a DNS that is missing an entry to your environment 

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13 days ago
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Sachin Waghmare
Rank: #395

Hi Joe,

Are you trying to connect your personal environment or the licensed one? Please confirm.

Thanks & Kind Regards,

Sachin

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on 11th Jan
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Joe Tan
Rank: #4583

Hi Sachin,

I am trying to connect to an enterprise environment.

Regards,

Joe

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on 11th Jan
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Sachin Waghmare
Rank: #395

Replying to Joe Tan's comment on 11 Jan 2021 07:57:01

Please refer the below links - 

If you still get the error, I would suggest you to please contact OutSystems Support (support@outsystems.com) to look into the issue.

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on 11th Jan
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Daniël Kuhlmann
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Hi Joe,

Are you able to connect to Service Center and LifeTime?

Regards,

Daniel

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on 11th Jan
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Joe Tan
Rank: #4583

Hi Daniel,


I am able to connect to Service Center. LifeTime was not installed as we are not using the services in LifeTime. Is LifeTime a must for outsystem 11?

I used a self signed certificate as SSL certificate as this is a development environment. The cert is only for server authentication.

Regards,

Joe

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14 days ago
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Joe Tan
Rank: #4583
Solution

Hi, 

I managed to login to my enterprise environment via http connection and using the IP address instead of my hostname

Regards,

Joe

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13 days ago
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Daniël Kuhlmann
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MVP
Rank: #17

That sounds like a DNS that is missing an entry to your environment 

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13 days ago
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