Hi,
I believe that you're talking about one of those Telegram forge components:
https://www.outsystems.com/forge/list?q=Telegram&t=&o=most-popular&tr=False&oss=False&c=%20&a=&v=&hd=False&tn=&scat=forge
For better response time and focus try to Select "Start New Discussion" under Support tab in the component page.
Best regards,
Ricardo M Pereira