Activity assigned to group, the group user is not able to close activity
Application Type
Service Studio Version
11.12.1 (Build 49734)


Hope you are doing good.

I am facing issue while closing the activity. I have used case management framework. Activity is assigned to group but the group user is not able to close the activity.
I am getting the error "The user is not authorized to close the activity".

I am using Activity_AssignToGroup and Case_Close activity to perform this functionality.

The user is member of the group and the roles are also assigned to the group.

Any help regarding the above is appreciated.

Hi @Osama Hassan,

Please check the permissions for the user/ group. Per this article, the user must have the Write permission assigned, to close a case.



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