[DataModel] Enterprise support desk software

[DataModel] Enterprise support desk software

Attached is an example of an enterprise grade customer support desk data model, that you could customise and use in your application.

The complete data model includes entities designed for 
-Ticket support / Call logs
-Live chat support
-Online website visitor monitoring
-Task management
-Knowledge base, includes News item
-User survey 
-Multi company brand support
-User management^

You might want to have a look at it, study it, learn from it, get some ideas, do as you like with it :-)

Example: ticket support data model

Note: ^You could replace the user roles/group management entities tables (User*) since you can use the built in agile platform "Users" application to manage your application users.