[Case Management framework] Is there a way to set a reminder for an activity that is about to expire (SLA)?
case-management-framework
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Reactive

In the documentation I found this approach about about the expired SLA to send an email to Group or to the assigned user.

 

And I would like to do something similar to send an email reminder when activities are about to expire. Is there any place to set this information?

As I didn't find it in the documentation, I tried to implement this manually.

Creating an aggregate to get activity logs and tried using these two actions from CMProcessEventCS and CaseServices_API



But nothing happen and none record is created in the table ActivityEvents.

Thanks and regards,

Leandro.

Hi Leandro,

Have you considered using a Wait activity?

If your activity has a Due Date, you can get it and set the timeout of the Wait Activity based on that Due Date. 

For instance, if you want to notify the user 1 day before the Due Date's activity is met, you can set the timeout to:

AddDays({DueDate},-1)

You can also use any other date if it fits your purpose.

The Wait Activity will wait for that date, and then the flow will proceed.

mvp_badge
MVP

Hi Pedro,

I'll try this approach, thank you.

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