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yongfa dai
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how about the delegate of case management
Question
Reactive
Best Practices
Service Studio Version
11.14.11 (Build 59394)

I try to use the delegate in a case. 


for example, mike is delegated by jane.

when somebody request a case to mike.

and then jane can approve/reject the case in delegation.


Is there a good experiences about how to use the delegate of case management.

thanks.

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24 Mar

Hello Yongfa,

The easy way to achieve this functionality is by using roles. You can assign a particular role to a person and based on role  you can hide and show the approve/reject button.

Regards,

Pavan R

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24 Mar

hello Pavan

thanks your reply.

outsystems has applied the API in this page https://success.outsystems.com/Documentation/Case_Management/Delegate_activities

So I am trying to find out the right way of delegation about case management framework.

how can I use it.

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24 Mar

I have the same question, I think the documentation is not as rich as the rest of the outSystems documentation. Appreciate if outSystems can provide us with some details regarding using the CMF delegation.

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05 Apr
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