Issue while taking exam on proproctor

Hi,

My certificate  exam was scheduled at 2 Today afternoon when I tried to launch exam it displays error message so I mailed proproctor mail I'd but they doesn't reply me and my schedule time near to close still I'm stuck on it what should I do?. Anyone help me soon as possible 

Thanks,

Prasath

IMG20220730142637.jpg

HI @Prasath Champ 


You would have received an email from the proctor when you first scheduled your exam.

Search your inbox for donotreply@prometric.com.

In that Exam time should be mentioned. If its 2.00 then its 2 AM and if its 14:00 its 2 PM.

Can you please confirm this?


Thanks

Shubham



Contact the support and talk with them in a live chat. Is really fast and they can guide you.


https://ehelp.prometric.com/proproctor/s/?language=en_US

Regards,

Márcio

Hi,

 The chat was end with url but that url doesn't have a customer support

Hi @Prasath Champ 

Can you check again the schedule and see weather your exam was scheduled at 2 AM or 2 PM (14:00).

The screenshot you attached. Seems like you were 12 hours late for your exam.


Thanks

Shubham

How can check the time now..


HI @Prasath Champ 


You would have received an email from the proctor when you first scheduled your exam.

Search your inbox for donotreply@prometric.com.

In that Exam time should be mentioned. If its 2.00 then its 2 AM and if its 14:00 its 2 PM.

Can you please confirm this?


Thanks

Shubham



Yes it's 2. Is it any possible to reschedule?

Hi @Prasath Champ 

You can contact the Proctor customer care and state the reason you feel relevant.

Thanks

Shubham

Hi @Prasath Champ 

If you are satisfied with the answers we can close the chat and you can mark any of the statement you feel relevant as solution.


Thanks

Shubham

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