Mobile app fails to load in browser: "Load timeout for modules: CommonPlugin.model,."
Application Type
Service Studio Version
11.53.27 (Build 61662)
Platform Version
11.10.4 (Build 29616)


We have a mobile app which is currently not running on the actual devices due to different errors. On some devices it repeatedly ask the user to update the application, on others, it times out.
None of these errors from the physical device reach the error logs.

When running the app directly in the browser, it times out with this error:

This is following a LifeTime deployment this weekend. I've tried solution republish of everything involved, as well.
This is an on premise installation.

Any insight will be appreciated.


Hi Albert,

Did you ever find the solution for this problem? 
We're having exactly the same problem for a structure reference.


Michiel van Lokven

Hi Albert,

I have faced the same problem. This is mainly due to particular Module dependency as sometimes after refreshing the dependency of producer modules, it will not link to the latest version of that producer module. So, it is giving module load timeout error.

Solution :- You can remove the dependency of the modules that were giving errors & again take the dependency of that modules . It will reference to the latest version of that producer modules.


Rahul Kumar

Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.