Multisheet Excel Error HRESULT: 0x8002000B (DISP_E_BADINDEX)

Multisheet Excel Error HRESULT: 0x8002000B (DISP_E_BADINDEX)

I´m using the MultiSheetExcel component and from nothing some users started to get this error
Time of Log
2012-04-12 16:42:38
Invalid index. (Exception from HRESULT: 0x8002000B (DISP_E_BADINDEX))
XLS Tools

For me and collegues in NL everything is ok, we see the excel with the complete data as expected... but for collegues in Germany and the customer (Germany) the excel report comes empty when downloading it and this error is registered on Service Center.

I'm trying to find something on Internet but no success..

Any ideas?

Thank you in advance!!!

Hi!! The error started to happen again... might it be that some browsers / windows were updated by Microsoft and now the component needs to be adjusted?
Hi Carolina,

Its an error on server side, so I really doubt it can depend on the user browser.

Try googling the error or check the extension implementation.
I would say that it's either a problem in the extension code or on your templates.

Check for wrong indexes (note that Excel indexes start at 1, not 0) .

João Rosado
Ok, I'll check!!
The strange is that this happens only for few users... and for some, it was working fine and suddenly (yesterday to be exact), they started to have this.
So I have to investigater further.
Thank you for your reply!!! I'll post if I find something :)