Cannot fetch new personal environment after has been deleted

Your personal environment is being deleted due to inactivity. 

hi Dat Huynh Ngoc,

when your Personal Environment (PE) is deleted , you receive an email from OutSystems with a backup of your apps. This should be an OutSystems Solution Pack file (.OSP) that contains all the applications you had in your PE. 

follow these points

1. login to your service center.

2. factory->solutions->upload and publish a solution, choose your osp file and publish it.

hope this helps



Hello Dat Huynh Ngoc,

Please refer to either of these forum posts to know your next steps, but you should be able to fetch a new Personal Environment.

Best regards,


My problem is long time wait for fetch new personal environment, but Loading icon with Ending status always showing.

Hello Again Dat Huynh Ngoc, 

Unfortunately, sometimes it can take more than usual. You have to exercise a little bit your patience. 

If you feel that it has taken more than expected, you can always try to open a support ticket:


Best regards, 


thanks for support,

Activation code is required. But I havenot it

Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.