2022-05-26 11-57-19
Dat Huynh Ngoc
19Views
5Comments
Cannot fetch new personal environment after has been deleted
Question
Personal Environment

Your personal environment is being deleted due to inactivity. 


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10 Nov

hi Dat Huynh Ngoc,

when your Personal Environment (PE) is deleted , you receive an email from OutSystems with a backup of your apps. This should be an OutSystems Solution Pack file (.OSP) that contains all the applications you had in your PE. 

follow these points

1. login to your service center.

2. factory->solutions->upload and publish a solution, choose your osp file and publish it.

hope this helps

Thanks 

Prince 

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10 Nov

Hello Dat Huynh Ngoc,

Please refer to either of these forum posts to know your next steps, but you should be able to fetch a new Personal Environment.

Best regards,

Ana 

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10 Nov

My problem is long time wait for fetch new personal environment, but Loading icon with Ending status always showing.

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10 Nov

Hello Again Dat Huynh Ngoc, 

Unfortunately, sometimes it can take more than usual. You have to exercise a little bit your patience. 

If you feel that it has taken more than expected, you can always try to open a support ticket:

https://www.outsystems.com/supportportal/OpenNewTicket.aspx 

Best regards, 

Ana

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10 Nov

Replying to Ana Agostinho's comment on 10 Nov 2023 09:40:18

thanks for support,

Activation code is required. But I havenot it


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11 Nov
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