[Article] Dealing with difficult test participants

[Article] Dealing with difficult test participants

  

OutSystems is incorporating UCD methodologies and techniques at a fast pace and user testing is becoming, whenever possible, a common practice. This article, by the usability expert David Travis, is a great insight for new but also more seasoned user testing practitioners, about the challenges of dealing with more difficult test participants: people that can't critique, anxious, falling short on vocalizing what they are doing and thinking, etc.


I think it's an interesting article about identifies common problems but also insightful solutions:
http://www.userfocus.co.uk/articles/dealing_with_difficult_usability_test_participants.html
 

Happy reading!

Uncanny... I thought about sharing this same article yesterday! :)