- Saving money: IT automation reduces the amount of labor required to complete repetitive tasks. In addition, once IT automation processes are developed, they can mitigate the impact of costly human errors.
- Saving time: By automating manual tasks, organizations free up IT staff to perform higher-level work and improve the speed of delivery. IT automation can perform tasks like network performance analysis, reporting, and data security management automatically, leaving IT staff more time to evaluate system performance and proactively strategize approaches to technology challenges on the horizon.
- Reducing errors and improving reliability and availability: Automated processes do not suffer fatigue or make unforced errors as humans can. This helps maximize system uptime and speed up recovery in the event of downtime.
- Improved security: IT teams can employ IT automation to proactively define policies and enforce security. By enforcing standardization for processes such as incident monitoring and responses, organizations can achieve better consistency. Automation can speed the response to incidents, reducing the time and the effort required to remediate issues, restoring service faster, reducing the costs of issues, and protecting brand equity. Finally, fewer people involved in security means fewer eyes on sensitive data. By standardizing processes and workflows and building steps into the processes, the organization is better positioned for compliance, risk management, and auditing.
What Technologies Will Shape the Future of IT Automation?
Intelligent process automation (IPA) tools — consisting of machine learning (ML) and artificial intelligence (AI) — are driving more of today’s IT automation systems. Artificial intelligence uses algorithms to process statistics and find patterns in enormous amounts of data. The goal of machine learning is to gather enough intelligence to then improve models and make better decisions, as well as to enhance automated systems and processes.
IPA tools can use AI to process semi-structured and unstructured data using natural language processing and other cognitive capabilities. With this power, IPA tools can be used to create complex workflows for chatbots or for other automated customer interactions. AI, engaged with machine learning, can manage, modernize, and optimize IT environments. In time, systems gather enough data to act in unpredictable situations and to improve task performance.
Another powerful technology that has gained some market traction is robotic process automation (RPA). By 2030, the global market for RPA is estimated to grow to $45 billion, up from $2 billion in 2020. With RPA, organizations can instruct software robots (bots) to perform tasks that humans currently complete. IT managers can create rules to automate processes or parts of processes in various functions. In areas such as manufacturing, finance, HR, sales and support, bots can process invoices, manage inventory, support customers, and help onboard new staff.
Moving Faster and More Efficiently with IT Automation
As companies demand new ways to accelerate their IT processes, the OutSystems low-code application development platform is here to help. Complement your existing scripts and programs with custom applications to both automate and orchestrate your automated IT processes. Learn more about how you can quickly modernize your IT environment — visit our Process Automation page.