Extend ECT for developers

By J. on 22 Feb 2013

I was thinking the other day about how to improve service-desk calls about certain pages having issues etc.
Now ECT is a great tool but it lacks, imho, a major thing. Information provided by us, the developer.

I really want to hook an action to the ECT-submit where we can provide extra info automagically.
For example, do some queries, dump some extra session-variable or what ever.
It will get inserts  to a new ECT-attribute and/or appended to the Description.

Similar to OnSessionStart and OnBeginWebRequest there will be a possibility to add an OnSubmitECTFeedback action
Kilian Hekhuis8 Mar 2013
Yeah, that would be great. ECT is useful, but not without some shortcomings...