Automaticacly associate the Logged User to the a comment in Service Studio

By Luis Paulo Soares on 1 Oct 2013

When creating a comment, it would be very nice to know who created it. For that Service Studio could identify the user that is logged in (if any) and associate it to the comment.

It would be easier to identify who created that comment.

The created/last updated date could also be associated automaticaly.




 

José Antunes1 Oct 2013
Hi Luis,

What is the version you are using?
From version 6.0 and up that is already implemented, as well for actions, screens, etc...

Cheers,
JA
Hello,

i used version 6 and the user wasnt being assigned automaticaly to the comment. I used 8 but On training but i didnt tried to create a New comment to check That.
José Antunes2 Oct 2013
Hi,

I have not used v7 and v8 yet, but on v6 its working. You have to be connected to the server:




This screenshot is from Service Studio 6.0.0.9 (yep, we're still using platform 6.0.0.x). As you can see, in the properties panel is the info about the user...

Cheers,
JA
Ok sorry then, altought it should be near the (top) of the comment and more visible to the developers
José Antunes2 Oct 2013
Hi,

Nothing to be sorry about. This is the right place to discuss new ideas or question some of the existing features and contribute to make OS platform better.

Cheers,
JA
I've checked this on version 9 and this seems done. You can close/delete or mark it as completed.