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Better Service Center logs Filtering

Service Center
On our radar

I suggest to make avaliable an option to filter using a 'except'/'not' clause, on Service Center logs.


As today it is, we can filter most logs in Service Center by a lot of options, making it easy to track an app/espace/message while searching for something specific...

On the other hand, when you are doing the oposite, like looking through all messagens in search for something amiss or out of place, having the same app/espace appearing over and over again, makes things a lot more challenging... specially when you need to pass through pages of the same content...

Created on 8 May 2018
Comments (15)

Changed the category to Service Center


I'll add this: these screens need an entire re-write. The queries under the hood are awful, and timeout (after jamming up the database badly until the timeout) in any environment that sees a lot of serious activity.

J.Ja

Changed the status to
On our radar


Hi Mauricio,


Thank you for your idea. 


We are changing its status to "on our radar" since its a good idea. We don't have this on our roadmap, however, and aligned with Justin James feedback, we would like to improve the search in logs experience for sure. 

Feel free to share here your feedback regarding search in logs.

Thank you,

Joao Bento

Merged this idea with 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 15:30:56 by Thomas Burdick)

Add filters to Service Center Error Monitoring to allow a user to ignore errors from multiple applications.  Therefore, I could see all of the errors for all but a specific number of applications.



This comment was:
- originally posted on idea 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 by Thomas Burdick)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:17:36 by João Bento

There is a similar idea here.



This comment was:
- originally posted on idea 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 by Thomas Burdick)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:17:36 by João Bento

Changed the category to Service Center




This comment was:
- originally posted on idea 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 by Thomas Burdick)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:17:36 by João Bento
Merged this idea with 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 20:07:41 by Hanno)

At the moment, you can view the logs of all, or one application/espace.

By changing to multi-select dropdowns we will be able to better filter the results we want to see.



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento

Hello Hanno,

Do you mean Service Studio or Service Center?

Can you provide a screenshot?


Cheers,



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento

I meant Service Center, sorry. 



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento

Here is a screenshot:



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento

I'll edit the message just to replace Service Studio by Service Center ok?

Cheers,



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento

Changed the category to Service Center




This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
Changed the status to
On our radar


Hi Hanno,


Thank you for your idea. 


We are changing its status to "on our radar" since its a good idea. We don't have this exact topic on our roadmap, however, we would like to improve the search in logs experience for sure. 

Feel free to share more feedback here about this topic.

Thank you,

Joao Bento



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
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