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Better Service Center logs Filtering
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On our RadarOn our Radar
Service Center

I suggest to make avaliable an option to filter using a 'except'/'not' clause, on Service Center logs.


As today it is, we can filter most logs in Service Center by a lot of options, making it easy to track an app/espace/message while searching for something specific...

On the other hand, when you are doing the oposite, like looking through all messagens in search for something amiss or out of place, having the same app/espace appearing over and over again, makes things a lot more challenging... specially when you need to pass through pages of the same content...

08 May 2018
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2014-02-07 17-02-43
Vasco Pessanha
Changed the category to
Service Center
08 May 2018
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I'll add this: these screens need an entire re-write. The queries under the hood are awful, and timeout (after jamming up the database badly until the timeout) in any environment that sees a lot of serious activity.

J.Ja

09 May 2018
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Changed the status to
On our RadarOn our radar

Hi Mauricio,


Thank you for your idea. 


We are changing its status to "on our radar" since its a good idea. We don't have this on our roadmap, however, and aligned with Justin James feedback, we would like to improve the search in logs experience for sure. 

Feel free to share here your feedback regarding search in logs.

Thank you,

Joao Bento

17 Aug 2018
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Merged this idea with 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 15:30:56 by Thomas Burdick)
27 Dec 2018
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Add filters to Service Center Error Monitoring to allow a user to ignore errors from multiple applications.  Therefore, I could see all of the errors for all but a specific number of applications.



This comment was:
- originally posted on idea 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 by Thomas Burdick)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:17:36 by João Bento
17 Aug 2018
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There is a similar idea here.



This comment was:
- originally posted on idea 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 by Thomas Burdick)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:17:36 by João Bento
18 Aug 2018
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Changed the category to
Service Center


This comment was:
- originally posted on idea 'Better Service Center Error Monitoring Filtering' (created on 17 Aug 2018 by Thomas Burdick)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:17:36 by João Bento
27 Aug 2018
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Merged this idea with 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 20:07:41 by Hanno)
27 Dec 2018
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At the moment, you can view the logs of all, or one application/espace.

By changing to multi-select dropdowns we will be able to better filter the results we want to see.



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
28 Jun 2018
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2014-02-07 17-02-43
Vasco Pessanha

Hello Hanno,

Do you mean Service Studio or Service Center?

Can you provide a screenshot?


Cheers,



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
29 Jun 2018
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I meant Service Center, sorry. 



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
29 Jun 2018
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Here is a screenshot:



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
29 Jun 2018
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2014-02-07 17-02-43
Vasco Pessanha

I'll edit the message just to replace Service Studio by Service Center ok?

Cheers,



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
29 Jun 2018
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2014-02-07 17-02-43
Vasco Pessanha
Changed the category to
Service Center


This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
29 Jun 2018
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Changed the status to
On our RadarOn our radar

Hi Hanno,


Thank you for your idea. 


We are changing its status to "on our radar" since its a good idea. We don't have this exact topic on our roadmap, however, we would like to improve the search in logs experience for sure. 

Feel free to share more feedback here about this topic.

Thank you,

Joao Bento



This comment was:
- originally posted on idea 'Make filter dropdowns on Log Screens in Service Center multi-select dropdowns' (created on 28 Jun 2018 by Hanno)
- merged to idea 'Service Center, filter logs by everything EXCEPT/NOT App, Espace, etc' on 27 Dec 2018 19:18:20 by João Bento
17 Aug 2018
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