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Start one department in support to answer tickets of Forge components

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Hi

I'm not sure if I should give this feedback here but I didn't find any other option.

Whenever we create a support ticket where Forge component is used, support says that we can't provide support because it is not supported by Outsystems.

Please note that we have downloaded the component from Outsystems web site and Outsystems should take responsibility to resolve queries related with that component if the owner of component is not answering the questions.

Support people should be able to read the code provided by us and try to debug what is going wrong. If you don't have enough bandwidth, please start one department for such tickets because customers are ready to pay for it.

Also, if support people can't solve that query they should check if my company has OnDemand implementation license and if my company has that license they should forward my ticket to that department which will save time for us.

Thanks and Regards,

Suraj Borade

Created on 13 Jun
Comments (2)

Only a small percentage of Forge components are created/supported by OutSystems R&D or OutSystems Labs, and they are usually very complex or have hidden code (like OutDoc). Those components I need OutSystems to support. Any others? I don't need them to be supported. You have the full source code, you can debug them or figure them out yourself... or reach out to the Forge component's maintainers for help.

As someone with a pretty decent number of components on the Forge, I can tell you that it is fairly frustrating that for all of the times someone has sent me a message demanding I fix a problem with free code, on my personal time, never once have they offered to PAY ME to do the work.

J.Ja

Changed the category to Community


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