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Reminder to mark as solution

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Sometimes people forget or simply give up on getting an answer for something asked a while back. Maybe I got the answer by myself and forgot to provide it to the community.


X days after the last answer received in a post I started that has not a "Mark as Solution", I should receive a reminder to:

  • pick a solution;
  • give more information;
  • mark as no longer needed.

It's not a big deal. Support sends very frequent mails asking for inputs.

My suggestion is one 1 month after and a second 3 months after. They can even be grouped in a single email (on the 1st of March a summary of January pending questions).


(And a date filter so you don't bomb everyone with 300 emails related  to 10-year-old posts)

Created on 15 Mar (11 days ago)
Comments (3)

Agree, sometimes there are posts that in fact have the solution and we have to dig in the multiple replies.

Hi Nuno,

I've submitted a somewhat similar idea:

https://www.outsystems.com/ideas/6279/remind-forum-posters-to-reply-to-their-posts

And this idea from Jorge Martins also aims at solving the same problem, only he proposes a different solution:

https://www.outsystems.com/ideas/6553/suggest-as-solution-button-for-of-a-topic

I think the Outsystems community engagement team can combine these and discuss a possible solution.

Regards,

Nordin

Hi Nordin.

Your idea is better than mine! I missed it before, but it got my vote.

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