Sometimes people forget or simply give up on getting an answer for something asked a while back. Maybe I got the answer by myself and forgot to provide it to the community.
X days after the last answer received in a post I started that has not a "Mark as Solution", I should receive a reminder to:
It's not a big deal. Support sends very frequent mails asking for inputs.
My suggestion is one 1 month after and a second 3 months after. They can even be grouped in a single email (on the 1st of March a summary of January pending questions).
(And a date filter so you don't bomb everyone with 300 emails related to 10-year-old posts)
Agree, sometimes there are posts that in fact have the solution and we have to dig in the multiple replies.
Hi Nuno,
I've submitted a somewhat similar idea:
https://www.outsystems.com/ideas/6279/remind-forum-posters-to-reply-to-their-posts
And this idea from Jorge Martins also aims at solving the same problem, only he proposes a different solution:
https://www.outsystems.com/ideas/6553/suggest-as-solution-button-for-of-a-topic
I think the Outsystems community engagement team can combine these and discuss a possible solution.
Regards,
Nordin
Hi Nordin.
Your idea is better than mine! I missed it before, but it got my vote.
Like this idea. The forum members contributing appreciate the badge and addition to the rank score when their efforts are acknowledged.
Hi Nuno.
We just started working on your idea, so I set the status to “Working on it”. We expect it to be ready during Q4. I’ll post an update once it’s done!
Thanks again for your great idea!
Cheers