A Catalyst for Bolder New Business Conversations
Four members of the sales team, working part-time and with no previous professional development training, have transformed the sales application and customer handling applications at Gradén Mattsson.
For Jan, the benefits have been widespread for both the team and for him personally. Jan continues, “The increased automation is saving us a lot of time. Just the other day, I saw lots of new customers appear in our dashboard, and it was great to realize what little effort was required to make that happen.”
“As a business, we’re now able to have bolder business development discussions with clients, safe in the knowledge we won’t be held back by limited digital skills,” says Jan. “And on a personal level, I feel much less stressed. I feel like we have more control now that we can fix any problems that come up ourselves. We’re even A/B testing new ways of working. These are changes we can make in a few hours, without waiting on external consultants.”
Following these early successes, the sales team at Gradén Mattsson has more planned for OutSystems, using the same business-led development approach.
Whatever comes next, Jan and his team feel confident they’ll be able to handle it with OutSystems. “We expect to do more with the OutSystems platform in the future, and I don’t think we’ll be the only business taking this path,” says Jan. “Today, employers expect recruits to be familiar with desktop tools like Excel and Word. I think in the future, organizations will be looking for new-hires who can use platforms like OutSystems, to avoid spreadsheet kludges.”