Results - Based on their experience with other similar development projects, CLV estimates that developing the inspector app with OutSystems on top of their restructured API framework saved them between three to five months, cutting the timeline by up to two-thirds.
Inspectors love the mobile app, as it saves them at least 25% during inspections and eliminates the need for frequent trips back into the office, thanks to real-time data capture and automation. And making ongoing enhancements to the app is quick, easy, and economical.
"Since we rolled this out, the cost of enhancements is easily 50% less than what it was before. Because OutSystems is constantly monitoring what kind of errors the users are seeing, we can be extremely proactive in addressing them. By the time we start receiving phone calls from the field, we’ve already started to fix the issues."
Ultimately, by improving how inspections are processed, CLV is delivering not just a superior experience for its citizens, but achieving quicker compliance and enforcement for public safety and welfare as well.
Those are the kind of high-level benefits CLV plans to deliver more of in the future. Similar digital projects are already underway across multiple departments, including an app to facilitate storm water inspections and a mobile app that extends the city’s “Batteries Included” youth program by offering helpful resources to teens on the go.
The success CLV has experienced with its groundbreaking new ecosystem is paving the way for other municipalities to modernize their digital services. “We’ve been in conversations with other cities and counties that are trying to set up a program similar to ours,” states Virmani. “And OutSystems is an important part of that, because it facilitates our investment in service-oriented architecture. It’s a fundamental shift in how systems are built and delivered.”