Details
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Complaints management system

Experiences Efficiencies 官公庁 AMER

3

developers

4

months

A public website where a citizen can report a complaint and monitor its status. In addition, CoO created a back-office case management app that supports the complex process of taking on a complaint, assigning it to an investigator, collaborating with Police Internal Affairs, and bringing the case to closure. The Community Police Review Agency (CPRA) application replaces a legacy, paper-based process to give residents unprecedented transparency and easy online access.

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city of oakland citizen portal
"We wanted to make a real impact. By using OutSystems, we are able to make our city's services immediately available to all residents, especially to our underserved communities. That’s transformative."
andrew peterson
Andrew “Pete” Peterson CIO/CTO
City of Oakland
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