OutSystems Helps NHS PHP Put the Patient at the Center of Care Using Low-Code Application Development

Atlanta -  26 July 2017

Using OutSystems, it took less than seven weeks to roll out this new and truly innovative service.

OutSystems, provider of number one platform for low-code application development, has helped NHS Practitioner Health Programme (PHP) launch a new automated patient booking system to deliver a fast, easy and confidential care service to doctors, dentists and trainees across all parts of England.

This service is the first of its kind and went live in January 2017. In order to deliver a nationwide service, NHS PHP needed to develop a mobile application and a patient booking system that would digitise its processes while providing anonymity to patients. PHP sought guidance from the NHS England digital team who referred PHP to OutSystems having previously undertaken an assessment of its low-code platform.

OutSystems addresses two huge problems organizations face with their mobile app strategy: the relentless demand to stay competitive by bringing new mobile solutions to the market and the scarcity of mobile development skills needed to build enterprise-grade, cross-platform apps.

NHS PHP’s requirement was similar to another healthcare solution that OutSystems partner Truewind had developed. OutSystems teamed up with Truewind as an implementation partner to provide firsthand insight into designing and implementing an app that would easily engage patients and providers. NHS PHP quickly and easily developed a new mobile app and a fully automated new GP care system, which is now being rolled out to 2,000 health professionals countrywide. The organization was particularly impressed by the speed of development. Using the low-code application development platform recognized as a Leader by both Gartner and Forrester, it took less than seven weeks to build and implement the truly innovative and flexible service.

Lucy Warner, Chief Executive of NHS PHP said, “If we hadn’t digitized this service, we would have needed to double our administrative staff from four to eight in order to cope. Then you can add into this the cost of recruitment and also we simply don’t have the space to house that many staff. Patients have found the system very intuitive, and as a result, have required minimal training.

OutSystems is delighted to have been involved in the project, which now allows healthcare professionals to find therapists in their area and book an appointment anonymously using their mobile device. Previously, this service was only available to a select number of patients and had been provided manually over the phone with MS Excel spreadsheets and was restricted to the London area.

About NHS PHP

The Practitioner Health Programme (PHP) is a confidential, NHS treatment service for doctors, dentists and trainees who are unable to access confidential care through mainstream NHS routes due to the nature of their role and/or health condition. The service operates in central London, led by Dr. Gerada, and both she and the PHP team have expertise in treating health professionals with addiction and mental health problems. To date the service has seen and treated more than 2000 practitioner patients from across the UK. http://php.nhs.uk/

About OutSystems

Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organizations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems. Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at www.linkedin.com/company/outsystems.

Content you can’t miss
Build a Digital Experience Portfolio: The Strategy and Technology You Need To Create Tomorrow’s Digital Experiences

Digital Customer Experiences used to be a decision between building a web or mobile application. As Forrester points out, digital business pros must pursue a digital experience portfolio strategy that allows them to win, serve, and retain their customers, where they need them when they need them.

Thinkmoney Powers Customer-Centric Digital Transformation with OutSystems

In 2018, thinkmoney went in search of a more agile way to improve their digital services and accelerate customer experience improvement. By adopting OutSystems to power their digital transformation program, they have gained the freedom to innovate at speed.

Customer Experiences for the New Decade: Tales, Learnings, and Pitfalls

In this session, César Marto, Associate Partner, Digital Technology from Deloitte will show you how any company can leverage emerging technologies such as AI and AR/VR to design innovative customer and partner experiences.

Journalists and analysts can contact us directly at pr@outsystems.com or +1 404-994-2614