OutSystems Customers Rollins and
City of Oakland Honored as
2019 CIO 100 Award Winners

Boston and Atlanta -  22 August 2019

Low-code customers recognized for enterprise excellence — driving business value through technology innovation

OutSystems, provider of the number one low-code application development platform, today announced that customers Rollins Inc. and the City of Oakland have won 2019 CIO 100 awards based on the business value they generated using OutSystems low-code technology. CIO 100 winners received their awards at the CIO 100 Symposium and Award Ceremony hosted by IDG on Aug. 21 in Colorado Springs.

Pest control provider Rollins and the City of Oakland each used OutSystems to create applications at least twice as fast as they could have using conventional coding. Each organization built a series of apps to meet immediate and long-term business needs, helping to improve overall efficiencies, provide better access to information, and save significantly on development costs.

“Being recognized by a respected IT content provider like IDG for excellence in digital transformation shows the commitment to innovation that Rollins and the City of Oakland have,” said Carlos Alves, OutSystems Chief Customer Officer. “We’re proud they’ve chosen our low-code platform to create enterprise apps that take their business to the next level and connect with their audiences in ways they never could before.”

The City of Oakland wanted to make an impact on residents’ lives by modernizing its digital services and increasing digital access, especially to underserved populations. Using OutSystems, five in-house developers delivered eight apps in just 12 months, including the single-sign-on OAKAPPS portal at the center of the transformation. The portal gives residents online access to a full portfolio of updated city applications, including public wi-fi, registration for city parks and recreation programs, and uploading of documents to gain city permits.

The development project generated a host of benefits for the city. It replaced and modernized hundreds of legacy applications on various platforms. It also created a blueprint for future IT initiatives, making it possible to deliver apps in weeks rather than years, and saved the city an estimated $1 million in outsourcing and subscription fees development costs.

“We wanted to make a real impact,” said Andrew “Pete” Peterson, CIO/CTO of the City of Oakland. “By using OutSystems, we are able to make our city’s services immediately available to all residents, especially to our underserved communities. That’s transformative.”

Rollins, a century-old global pest control company, wanted to launch a new customer relations app in order to eliminate a number of manual processes that involved legacy technology in business unit Orkin USA. Using OutSystems, it took the team half the time of traditional coding to roll out the new customer relations app. The app streamlines back-office administrative tasks, provides customers with service reports, and reduces alert processing to less than 20 minutes (instead of 24-36 hours).

“OutSystems gave us the ability to experiment,” said Lee Crump, CIO at Rollins. “We built fast, iterated on the outcomes, and quickly discarded things that didn’t work, letting us focus our time and energy on features that will advance the business. That’s a big strength of the rapid app development platform.”

“Across the business landscape, companies everywhere recognize the vital role that an innovative, value-driven approach to information technology plays in their success,” said Maryfran Johnson, IDG’s Executive Director of CIO Programs. “This year’s CIO 100 winning companies are inspiring examples of how IT leadership, business collaboration and digital transformation will drive future growth.”

About the CIO 100 Awards — The annual CIO 100 Awards celebrate 100 organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. The award is an acknowledged mark of enterprise excellence. Recipients of this year’s CIO 100 Award were selected through a three-step process. First, companies filled out an online application form detailing an innovative IT and business initiative. Next, a team of external judges (many of them former CIOs) reviewed the applications in depth, looking for leading-edge IT practices and measurable results. Finally, CIO editors reviewed the judges’ recommendations and selected the final 100.Coverage of the 2019 CIO 100 Awards will be available online at CIO.com in August 2019 and in the summer issue of CIO’s digital magazine.

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