Customer self-service mobile app

A mobile app Entel’s customers can use to top up their prepaid SIM cards and manage their phone and internet services. Available in Chile and Peru, MiEntel is the second most downloaded app in Chile, with around four million active users every month. This solution replaced an old version built in traditional development that couldn’t keep up with the fast-changing customer experience demands. Since the launch of MiEntel 3.0, built on OutSystems, the app has maintained an outstanding NPS of 75 percent.