Customer service system

Web portal for customer service that centralizes requests and complaints, keeps customers informed of progress, and improves operational control. The system supports prioritized service and information requests and provides real time requests statuses, service level reports and dashboards needed for continuous improvement. The system integrates with SAP, Interactive Voice Response (IVR), and more. 4500 requests are raised daily by around 88,000 users and shared services customer satisfaction has seen a 17% improvement.