Digital tax free shopping solution

Experiences Core Systems Corporate Services EMEA

4

months

End-to-end VAT refund system used for tax free shopping. The solution comprised of six different apps includes front-end functionality for merchants, self-service shopper kiosks, back-end systems that connect to government web services, a mobile device management platform, Planet’s own CRM platform, and a call management system. Key results include 60 FTE efficiency savings, a VAT claiming process that is now 93% times faster, and an 80% faster tourist validation experience.

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“For the first time, merchants can now verify shopper eligibility at the point of sale in real-time—within about 2.5 seconds. This means purchasing is seamless and eliminates queues at the point of sale and at exits, which is a big deal in Dubai airport that sees 85 million passengers a year.”

Gary Byrne President – Tax Free, Middle East and Asia
Planet