An online mortgage calculator that helps reduce inbound phone calls and call wait times, and further improved customer experience. It has resulted in a 54% higher mortgage conversion rate.
"There's an increasing digital dependence among our customer base. We need to make sure that those experiences are seamless and allow people to carry out activities with us as quickly and easily as possible. Using OutSystems has made that much easier."
Kirsty JordanDigital Services Lead
Yorkshire Building Society