Customer relationship management

360º customer relationship management system (CRM) that supports multiple roles: customers can use it to apply to Tamkeen’s services, such as human capital employment and training support, and access to financing for enterprises; banks and vendors can access it to manage their relationship with Tamkeen, as well as payment requests and validations; and internal users can review and approve submissions. Tamkeen’s online portal integrates with multiple internal and external systems, including other government agencies and ministries’ solutions. The new system replaced an older version built in Microsoft Dynamics. It provides a much better user experience and gives Tamkeen the agility to launch new programs in days instead of months.