MyFebelco Digital
Febelco, Belgium's largest pharma wholesaler (40% market share, €1.8B turnover), delivers medicines daily to 3,200+ pharmacies. Its aging portal lacked the self-service pharmacists needed—reservations, returns, shipment tracking—creating service bottlenecks. Stakes rose with a tight deadline alongside new ERP and warehouse rollouts. Providit partnered with Febelco to build MyFebelco, a self-service portal on OutSystems' low-code platform, chosen for speed and flexibility. Providit gave consultancy and guidance through complex integrations. A lean team of four developers shipped it in a year, half the usual timeline. Results: 2,000+ daily active users, 99% adoption, satisfaction up from 76% to 89%, 15% fewer customer queries, and new features now rolling out in a month instead of four. IT Manager Sebastiaan Rubberecht: "We opted for low-code to roll out faster, but it exceeded expectations. We went live in record time."
