The Quick Scan reflects all matters for maintaining your business-critical applications in an OutSystems developer’s environment. The result of this survey reflects the quality of your applications, based on best practices. It will also map the necessarily maintenance activities to avoid possible risks for your organization. The Quick Scan goes beyond software issues. It will take the used processes, available maintenance people and the organization structure itself into account, all based . Eventually, the Quick Scan tool generates an overview of all matters in a Microsoft Word document, which guarantees a carefree and risk-free maintenance future. The Quick Scan outcome is a blueprint to make a solid Maintenance And Support program for your organization.
The Quick Scan conducts a technical quality check on your processes and sources and if the result is not meeting the quality level you have defined, an upgrade path for improving your application system will be proposed.
Briefly, the benefits performing an Quick Scan:
- make sure that all possible risks are clear for both parties in case of outsourcing
- have an overview of all maintenance and support issues to avoid surprises.
- make sure that expertise is available to achieve the desired quality level.
- understand your overall needs concerning Maintenance and Support.
- Supporting your governance model
After the Quick Scan all possible issues are clear for both parties. An improvement process is proposed and carried out. The quality level will be part of the maintenance package we agreed upon This complete document represents your expectations in order to have an executable contract and will enhance your customer satisfaction.
MAS services into practice
Our organization is internally organized based on the ASL (Application Support Library) method. This consists of the following priority areas: contract-, planning-, quality-, financial- and supplier-management.
The customer will have his own portal linked with our helpdesk and can monitor all certain priority areas. A dashboard is available to show the status of: outstanding incidents, change requests and support questions overall. For incidents we will follow the procedure as agreed in the contract. Every incident will be assessed on urgency and impact. For regular maintenance every stakeholder has the possibility to request for a software change (RFC). Depending on the priority and the classification, given by the stakeholders, the RFC will be assigned to the backlog in a certain (scrum) sprint. At fixed times we will report about the overall state of progress at operational level. Evaluation of the delivered performance on a management level can be scheduled at each desired moment.