Support Portal
Solution Overview
Friendly application to manage tickets support. With supported three different roles: Costumer (register as client), Agent (as support technician) and Admin. Ticket tracking portal built for managed service support. Allows Customers to submit tickets and support staff (agents) to view and work tickets using a common web portal.
Key Features
- Simple implementation and configuration for support solution.
- Keeps all users UpToDate about the issues status.
- Easy search and filter options on contracts/tickets.
- Internal KnowledgeBase integrated for technician (agents) aid.
Key Benefits
- Built end-to-end ticket workflow that maintain client-specific support issues.
- Support multiple clients/contracts with specific or shared technician.
- Provides users with full visibility to their own tickets and easy collaboration with support staff.
- Automatic notification triggers that keeps all users updated.