ODC support is better than ever. You can now select your organization's default time zone to get seamless follow-up from our support team. Managing contacts in support cases is also available, giving you complete control over who receives email updates of existing support cases. You can also include instructions in the body description for more complex issues to help us replicate the steps and troubleshoot. It is also possible to specify which apps are impacted, helping us quickly identify the problem's scope. Lastly, you can add attachments in the message body, making communicating with us more accessible by sharing relevant files and screenshots.