Collaboration between business and IT has been noticeably accelerated. “Every Friday, we have demos with all business stakeholders in the room to look at what has been developed and provide feedback,” explains Witteveen. “It’s an eye opener for them since they used to have to wait 6 months to see anything.” Moreover, bug fixes are now completed in 1-2 days, versus a week or more outside of the OutSystems platform.
And now that most of the manual processes are being eliminated, customers and employees are experiencing less friction and more satisfaction. “Previously, when a customer called the Global Markets Sales Desk, a quote was done manually each time,” says Witteveen. “Now the system automatically adjusts. The need to constantly ask for a quote is over. If our people approve a transaction, it is automatically placed in the system, which has always happened manually. This new system leads to unprecedented efficiency improvements and a reduced risk of error.”