Hassle-Free Banking:
Transforming Digital Customer Services

To deliver on their promise of “hassle-free” banking and stand out in the highly competitive financial services industry, thinkmoney embarked on a digital transformation program, revamping their customer experience.

In this session, hear how they transformed their digital customer services in only a few months, with a brand new onboarding journey and award-winning mobile app, leading to a 30% increase in account openings as well as reducing their need for call center staff intervention.

Speakers