Digital is the new normal. In this hyper-connected world customers are demanding a consistent experience, real-time personalized interactions and convenience above all. And they want it NOW! Sonae Retail is answering this call by building a fluid organization that responds quickly to the needs of individual customers. In this session, we'll share each BIT (the IT area of Sonae) of a transformation into a more agile and collaborative IT organization, including our challenges, fast tracks, and shortcuts. We'll also cover how OutSystems will play a relevant role in this journey. We're halfway there! For the brave ones … we'll see you on the other side!