Delivering an Engaging Omnichannel Experience Through Effective Customer Service Operations
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Today, companies are hard-pressed to increase revenue, reduce costs, and provide better customer service. In a demanding market, improved processes for a fast time to action is the key to success. But, your customers don’t always want to talk to a bot and can't always talk to you face to face, therefore your customer experiences need to be able to provide other touchless touchpoints such as instant messaging e.g. SMS or WhatsApp, voice interaction, and video.
Join OutSystems and Vonage in our upcoming webinar where we will explore the critical capabilities needed to provide an engaging omnichannel experience with highly responsive customer service operations. Some of the topics we will discuss include:
Customer service expectations in a world of hyper change and what KPI’s really matter
How customizing your user’s customer service experience on a dime can pay off in dollars
How to create better virtual customer experiences through omnichannel and operations
Real-world examples of customers transforming their customer service experiences