Created on 17 February 2022
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eticket

eTicket

Stable version 1.0.0 (Compatible with OutSystems 11)
Uploaded on 17 February 2022 by 
eticket

eTicket

Details
eTicket Application Project that manages technical call tickets, sorting by category, department and technical responsible. Sending emails in the Application flow when creating a new Ticket Sending emails in Timers at the end of the day; Export to Excel Ticket Feedback
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eTicket Application

Project that manages technical call tickets, sorting by category, department and technical responsible.

Sending emails in the Application flow when creating a new Ticket

Sending emails in Timers at the end of the day;

Export to Excel

Ticket Feedback



Preview URL

https://personal-xobi2uje.outsystemscloud.com/eTicket/

Email Address: demo@example.com

Password: abcd1234



Required configuration:


1) Email Setup:

ServiceCenter -> Administration -> Email


2) Change Default Value Site Property EmailAttendeeLink to:

"https://Your Enviroment Here/eTicket/eTicketDetailPanel.aspx?ETicketId="


Example: "https://personal-xobi2uje.outsystemscloud.com/eTicket/eTicketDetailPanel.aspx?ETicketId="


3) Change the TermsAndConditions.pdf document in the tab Data -> Resources, as needed, this document is sent as an attachment to the emails sent at the end of the day.




Release notes (1.0.0)
Reviews (0)
Category
Apps, Helpdesk & support
Tags
Support options
This asset is not supported by OutSystems. You may use the discussion forums to leave suggestions or obtain best-effort support from the community, including from  who created this asset.
Dependencies
See all 2 dependencies
Application Objects
eTicket has 22 AOs.
Team
Compatible with
Version 11
11.14.0 or higher
Database:
All
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