The Cases App provides easy to use interfaces that work great on every device and includes a lot of built-in functionality that you can use out of the box:

• Manage customer cases reported through the Cases or Customer Portal, or via email;
• Monitor all open cases by status and priority;
• Keep a complete history of interactions during the full life cycle of a case;
• Integrated with POP3 email account - emails sent by customers automatically create new cases;
• Keep a FAQs list to centralize common case resolutions.

This application is part of a portfolio that serves as an example of Service Actions implementation.

As in the image below, the portfolio is composed of 4 applications and 5 core services in 3 different business areas: Human Resources, Sales & Marketing and Operations.

The implementation follows the best practices described in this documentation.