With AI Agent Builder capabilities, you can automate tasks with customizable intelligent agents and integrate them into ODC apps to leverage generative AI.

AI agents combine the capabilities of large language models (LLMs) and retrieval-augmented generation (RAG) with your own knowledge sources to perform tasks based on instructions.

What's included

AI Agent Builder supports generative AI use cases, like question-answering, content creation, and extraction.

You can find agent templates for a quick start and the following solutions ready to download:

• Zendesk ticket deflection
• Salesforce call summarization
• MyGPT
• Requests dashboard

Supported AI providers

AI Agent Builder supports AI models from Azure OpenAI and Amazon Bedrock, plus the possibility of adding your data sources that give the agents the knowledge to answer as accurately as possible.