Created on 25 September 2017
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intercom-plugin

Intercom Plugin

Stable version 1.0.0 (Compatible with OutSystems 11)
Other versions available for 10
Uploaded on 26 September 2021 by 
intercom-plugin

Intercom Plugin

Details
Integrate Intercom into your Customer Mobile Apps
Read more

Use this mobile plugin to add Intercom to your customer mobile apps.

To configure the integration you need to set up a few preferences in your mobile app (check documentation):

{
    "preferences" : {
        "global": [
            {
                "name" : "intercom-app-id",
                "value" : ""
            },
            {
                "name" : "intercom-ios-api-key",
                "value" : ""
            },
            {
                "name" : "intercom-android-api-key",
                "value" : ""
            }
        ]
    }
}

All this information is available in intercom developer website. Additionally, you can also configure Google notifications through these preferences.

How to use it?

Use the OnApplicationReady event to configure the plugin, registering logged in and out users and setting up notifications (notifications required additional setup on intercom side). Use UserHash to confirm user identities, more information here.

Change the Login client action on the Login screen to register the logged in user.


Then use the ShowLauncher action if you want Intercom launcher to be always present on the screen or the ShowIntercomMessenger action to open the messenger popup.

Release notes (1.0.0)
  • Updated cordova plugin to version 10.1.1
  • Updated APIs - includes new actions for HelpCenter
  • Reviewed dependencies - component now depends on new Utils Library instead of Intercom Connector.
  • Includes new demo mobile application - requires setting up the extensibility configuration with App_Id, IOS key, and Android key.
Reviews (1)
by 
2022-05-02
in version 1.0.0
Very useful plugin if you use Intercom for support.
You can have specific chat flows for registered users that are different to non-registered users.
Category
Integrations, Collaboration & communication
Support options
This asset is not supported by OutSystems. You may use the discussion forums to leave suggestions or obtain best-effort support from the community, including from  who created this asset.
Dependencies
See all 2 dependencies
Application Objects
Intercom Plugin has 0 AOs.
Team
Compatible with
Version 11
Database:
All
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